The South African Post Office (Sapo) has advised its customers not to pay ‘self-appointed queue marshals’ a fee for a place in front of the queue when visiting their branches.

The warning comes after Sapo become aware of instances where self-appointed queue marshals ask customers who visit their branches a fee for a place in the front of the queue.

“Customers are advised not to pay the fee demanded by these queue marshals, and to report such incidents to the South African Police and to the Post Office branch in question.”

This appears to be the case particularly where large numbers of beneficiaries visit Post Office branches to collect their R350 COVID-19 relief grant.

“It should be noted that the Post Office does not have jurisdiction over the behaviour of members of the public outside Post Office property.

“Anybody who becomes aware of postal crime in any form may report it to the Post Office’s toll-free hotline on 0800 020 070.”

Customers of the Post Office are also requested to strictly observe Coronavirus protocols, such as the wearing of masks, sanitising hands and to practice social distancing.

These measures are enforced on Post Office property.

“Recipients of the R350 Covid-19 relief fund can also choose to have their grant paid into a Postbank account. Speak to your local post office branch if you would like to arrange this,” the Post Office said.

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